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Telemarketing & Call Centers Industry - Market Research, Company Data, and Financial Statistics

Telemarketing & Call Centers - Market Size and Industry Forecast

The 2021 Telemarketing and Call Centers Industry Report contains historical and forecasted statistics used by leading private equity firms and consultants. Market sizes from 2016 to 2026 reflect industry trends and growth patterns. Market size revenues include both public and private companies in the telemarketing & call centers industry.

HistoricalForecasted
20162017201820192020202120222023202420252026
Market Size (Total Revenue)

% Growth Rate
Number of Companies
Total Employees
Average Revenue per Company
Average Employees per Company
Source: U.S. government financial data.

Industry Revenue ($ Billions)

Industry Revenue Forecast
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020
  • 2021
  • 2022


Advanced econometric models forecast five years of industry growth based on short- and long-term trend analysis. Market size includes revenue generated from all products and services sold within the industry.

Telemarketing & Call Centers - Geographic Breakdown by U.S. State

Market size by state reveals local opportunity through the number of companies located in the region. Each state's growth rate is affected by regional economic conditions. Data by state can be used to pinpoint profitable and nonprofitable locations for Telemarketing & Call Centers companies in the United States.

Telemarketing & Call Centers Revenue by State

Market Size by State

Distribution by Company Size

Company SizeAll IndustriesTelemarketing & Call Centers
Small Business (< 5 Employees)

Small Business (5 - 20)
Midsized Business (20 - 100)
Large Business (100 - 500)
Enterprise (> 500)

Telemarketing & Call Centers - Income Statement (Average Financial Metrics)

Financial statement analysis determines averages for the following industry forces:
The report includes a traditional income statement from an "average" company (both public and private companies included).

Industry AveragePercent of Sales
Total Revenue

Operating Revenue
Cost of Goods Sold (COGS)
Gross Profit
Operating Expenses
Operating Income
Non-Operating Income
Earnings Before Interest and Taxes (EBIT)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit


Average Income Statement

Average Income Statement

Cost of Goods Sold

Salaries, Wages, and Benefits

Rent

Advertising

Depreciation and Amortization

Officer Compensation

Net Income


Telemarketing & Call Centers - Financial Ratio Analysis

Financial ratios allow a company's performance to be compared against that of its peers.

Financial RatioIndustry Average
Profitability Ratios

Profit Margin
ROE
ROA
Liquidity Ratios
Current Ratio
Quick Ratio
Activity Ratios
Average Collection Period
Asset Turnover Ratio
Receivables Turnover Ratio
Inventory Conversion Ratio

Telemarketing & Call Centers - Product Mix

Product DescriptionDescriptionRevenue
($ Millions)
Industry total

Telemarketing services
Telephone answering & messaging services
All other operating receipts
Fundraising org services (contract/fee basis - client, ind, or orgs)
Debt recovery & collection services
Individual debt collection
Resale of merchandise
Packaging & labeling services
Credit rating services

Telemarketing & Call Centers - Compensation and Salary Surveys

TitlePercent of WorkforceBottom QuartileAverage (Median) SalaryUpper Quartile
Management Occupations4%

Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations20%
Other Sales and Related Workers12%
Telemarketers12%
Telemarketers12%
Office and Administrative Support Occupations62%
Financial Clerks11%
Bill and Account Collectors9%
Bill and Account Collectors9%
Information and Record Clerks35%
Customer Service Representatives33%
Customer Service Representatives33%
Other Office and Administrative Support Workers7%

Government Contracts

In the past, the federal government spent an annual total of $787,492,874 on the telemarketing & call centers industry. It has awarded 545 contracts to 133 companies, with an average value of $5,920,999 per company.

Telemarketing & Call Centers and Adjacent Industries - Top Companies

CompanyAddressRevenue
($ Millions)





Telemarketing & Call Centers Industry Report
GeographyUnited States  
Publication DateJuly 2021
Report FormatPDF Download  
Price

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