Telemarketing & Call Centers - Market Research, Industry Statistics, and Financial Data

Telemarketing & Call Centers - Market Size and Industry Forecast

The Telemarketing and Call Centers market research report contains both historical and forecasted industry statistics. Total market size revenues from 2014 through 2024 reveal industry growth patterns and trends. Market size figures include both public and private companies in the Telemarketing & Call Centers industry.

2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Market Size (Total Revenue)

Included

% Growth Rate
Number of Companies
Total Employees
Average Revenue per Company
Average Employees per Company
Source: U.S. government financial data.

Telemarketing & Call Centers Industry Revenue ($ Billions)

Telemarketing & Call Centers Industry Revenue
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020


Advanced econometric models forecast five years of industry growth based on short- and long-term trend analysis. Market size includes revenue generated from all products and services sold within the Telemarketing & Call Centers industry.

Telemarketing & Call Centers - Geographic Breakdown by U.S. State

Market size by state reveals local opportunity through the number of companies located in the region. Each state's growth rate is affected by regional economic conditions. Data by state can be used to pinpoint profitable and nonprofitable locations for telemarketing & call centers companies in the United States.

Telemarketing & Call Centers Revenue by State

Market Share by State

Telemarketing & Call Centers - Distribution by Company Size

Company Size All Industries Telemarketing & Call Centers
Small Business (< 5 Employees)

Included

Small Business (5 - 20)
Midsized Business (20 - 100)
Large Business (100 - 500)
Enterprise (> 500)

Telemarketing & Call Centers - Income Statement (Average Financial Metrics)

Financial statement analysis determines averages for the following industry forces:
The report includes a traditional income statement from an "average" company (both public and private companies included).

Industry Average Percent of Sales
Total Revenue

Included

Operating Revenue
Cost of Goods Sold (COGS)
Gross Profit
Operating Expenses
Operating Income
Non-Operating Income
Earnings Before Interest and Taxes (EBIT)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit


Average Income Statement

Average Income Statement

Cost of Goods Sold

Salaries, Wages, and Benefits

Rent

Advertising

Depreciation and Amortization

Officer Compensation

Net Income


Telemarketing & Call Centers - Financial Ratio Analysis

Financial ratios allow a company's performance to be compared against that of its peers.

Financial RatioIndustry Average
Profitability Ratios

Included

Profit Margin
ROE
ROA
Liquidity Ratios
Current Ratio
Quick Ratio
Activity Ratios
Average Collection Period
Asset Turnover Ratio
Receivables Turnover Ratio
Inventory Conversion Ratio

Telemarketing & Call Centers · Product Mix

Product Description Description Revenue
($ Millions)
Industry total

Included

Telemarketing services
Telephone answering & messaging services
All other operating receipts
Fundraising org services (contract/fee basis - client, ind, or orgs)
Debt recovery & collection services
Individual debt collection
Resale of merchandise
Packaging & labeling services
Credit rating services

Telemarketing & Call Centers - Compensation and Salary Surveys

TitlePercent of Workforce Bottom Quartile Average (Median) Salary Upper Quartile
Management Occupations 4%

Included

Chief Executives 0%
General and Operations Managers 2%
Sales and Related Occupations 20%
Other Sales and Related Workers 12%
Telemarketers 12%
Telemarketers 12%
Office and Administrative Support Occupations 62%
Financial Clerks 11%
Bill and Account Collectors 9%
Bill and Account Collectors 9%
Information and Record Clerks 35%
Customer Service Representatives 33%
Customer Service Representatives 33%
Other Office and Administrative Support Workers 7%

Telemarketing & Call Centers - Government Contracts

In 2008, the federal government spent a total of $787,492,874 on the telemarketing & call centers industry. It has awarded 545 contracts to 133 companies, with an average value of $5,920,999 per company.

Telemarketing & Call Centers and Adjacent Industries · Top Companies

Company Address Revenue
($ Millions)

Included





Telemarketing & Call Centers Industry Report
Geography United States  
Publication Date July 2019
Report Format PDF Download  
Price $499.00

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