Telemarketing Bureaus & Contact Centers Industry · Market Research Report

Telemarketing Bureaus & Contact Centers · Market Size and Industry Forecast

This Telemarketing Bureaus and Contact Centers report analyzes current industry size and predicts future trends. It provides overall industry revenue from 2014 through the present, and predicts industry growth and decline through 2024. Total revenue includes both public and private companies.

2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Market Size (Total Revenue)

Included

% Growth Rate
Number of Companies
Total Employees
Average Revenue per Company
Average Employees per Company
Source: U.S. government data.

Industry Revenue ($ Billions)

Telemarketing Bureaus & Contact Centers Industry Revenue
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020


Historical market size and five-year projections show growth trends in industry sales and revenue. This economic model is based on short- and long-term trends. The industry size is determined by total revenue generated within the industry from all products and services sold. Growth and decline in the industry shows total opportunity for companies. The telemarketing bureaus & contact centers research report reveals both the historical trends and five-year forecast, calculated by Pell Research's econometric models. Market share, measured in billions of dollars, includes both public and private companies. Use this information to identify industry trends and predict future growth patterns.

Telemarketing Bureaus & Contact Centers · Geographic Breakdown by U.S. State

Market size by state evaluates local opportunity and measures the number of companies located in the region. Each state's growth rate is affected by regional economic conditions. Data by state can be used to pinpoint profitable and nonprofitable locations for telemarketing bureaus & contact centers companies in the United States.

Telemarketing Bureaus & Contact Centers Revenue by State

Market Share by State

Telemarketing Bureaus & Contact Centers · Distribution by Company Size

Company Size All Industries Telemarketing Bureaus & Contact Centers
Small Business (< 5 Employees)

Included

Small Business (5 - 20)
Midsized Business (20 - 100)
Large Business (100 - 500)
Enterprise (> 500)

Telemarketing Bureaus & Contact Centers · Income Statement (Average Financial Metrics)

Financial statement analysis determines averages for the following industry forces:
The report includes a traditional income statement from an "average" company (both public and private companies included).

Industry Average Percent of Sales
Total Revenue

Included

Operating Revenue
Cost of Goods Sold (COGS)
Gross Profit
Operating Expenses
Operating Income
Non-Operating Income
Earnings Before Interest and Taxes (EBIT)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit


Average Income Statement

Average Income Statement

Cost of Goods Sold

Salaries, Wages, and Benefits

Rent

Advertising

Depreciation and Amortization

Officer Compensation

Net Income


Telemarketing Bureaus & Contact Centers · Financial Ratio Analysis

Financial ratios allow a company's performance to be compared against that of its peers.

Financial RatioIndustry Average
Profitability Ratios

Included

Profit Margin
ROE
ROA
Liquidity Ratios
Current Ratio
Quick Ratio
Activity Ratios
Average Collection Period
Asset Turnover Ratio
Receivables Turnover Ratio
Inventory Conversion Ratio

Telemarketing Bureaus & Contact Centers · Product Mix

Product Description Description Revenue
($ Millions)
Industry total

Included

Telemarketing services
All other operating receipts
Fundraising org services (contract/fee basis - client, ind, or orgs)
Debt recovery & collection services
Individual debt collection
Telephone answering & messaging services
Resale of merchandise
Packaging & labeling services
Mail presorting services & address barcoding

Telemarketing Bureaus & Contact Centers · Compensation and Salary Surveys

TitlePercent of Workforce Bottom Quartile Average (Median) Salary Upper Quartile
Management Occupations 4%

Included

Chief Executives 0%
General and Operations Managers 2%
Sales and Related Occupations 20%
Other Sales and Related Workers 12%
Telemarketers 12%
Telemarketers 12%
Office and Administrative Support Occupations 62%
Financial Clerks 11%
Bill and Account Collectors 9%
Bill and Account Collectors 9%
Information and Record Clerks 35%
Customer Service Representatives 33%
Customer Service Representatives 33%
Other Office and Administrative Support Workers 7%

Telemarketing Bureaus & Contact Centers · Government Contracts

In 2008, the federal government spent a total of $711,071,174 on the telemarketing bureaus & contact centers industry. It has awarded 67 contracts to 20 companies, with an average value of $35,553,559 per company.

Telemarketing Bureaus & Contact Centers and Adjacent Industries · Top Companies

Company Address Revenue
($ Millions)

Included





Telemarketing Bureaus & Contact Centers Industry Report
Geography United States  
Publication Date June 2019
Report Format PDF Download  
Price $999.99

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