Telemarketing Bureaus & Contact Centers Industry - Market Research, Industry Statistics, Company Data

Telemarketing Bureaus & Contact Centers - Market Size and Industry Forecast

The Telemarketing Bureaus and Contact Centers market research report contains both historical and forecasted industry statistics. Total market size revenues from 2014 through 2024 reveal industry growth patterns and trends. Market size figures include both public and private companies in the Telemarketing Bureaus & Contact Centers industry.

2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Market Size (Total Revenue)


% Growth Rate
Number of Companies
Total Employees
Average Revenue per Company
Average Employees per Company
Source: U.S. government financial data.

Telemarketing Bureaus & Contact Centers Industry Revenue ($ Billions)

Telemarketing Bureaus & Contact Centers Industry Revenue
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020

Advanced econometric models forecast five years of industry growth based on short- and long-term trend analysis. Market size includes revenue generated from all products and services sold within the Telemarketing Bureaus & Contact Centers industry.

Telemarketing Bureaus & Contact Centers - Geographic Breakdown by U.S. State

Market size by state reveals local opportunity through the number of companies located in the region. Each state's growth rate is affected by regional economic conditions. Data by state can be used to pinpoint profitable and nonprofitable locations for telemarketing bureaus & contact centers companies in the United States.

Telemarketing Bureaus & Contact Centers Revenue by State

Market Share by State

Telemarketing Bureaus & Contact Centers - Distribution by Company Size

Company Size All Industries Telemarketing Bureaus & Contact Centers
Small Business (< 5 Employees)


Small Business (5 - 20)
Midsized Business (20 - 100)
Large Business (100 - 500)
Enterprise (> 500)

Telemarketing Bureaus & Contact Centers - Income Statement (Average Financial Metrics)

Financial statement analysis determines averages for the following industry forces:
The report includes a traditional income statement from an "average" company (both public and private companies included).

Industry Average Percent of Sales
Total Revenue


Operating Revenue
Cost of Goods Sold (COGS)
Gross Profit
Operating Expenses
Operating Income
Non-Operating Income
Earnings Before Interest and Taxes (EBIT)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Average Income Statement

Average Income Statement

Cost of Goods Sold

Salaries, Wages, and Benefits



Depreciation and Amortization

Officer Compensation

Net Income

Telemarketing Bureaus & Contact Centers - Financial Ratio Analysis

Financial ratios allow a company's performance to be compared against that of its peers.

Financial RatioIndustry Average
Profitability Ratios


Profit Margin
Liquidity Ratios
Current Ratio
Quick Ratio
Activity Ratios
Average Collection Period
Asset Turnover Ratio
Receivables Turnover Ratio
Inventory Conversion Ratio

Telemarketing Bureaus & Contact Centers · Product Mix

Product Description Description Revenue
($ Millions)
Industry total


Telemarketing services
All other operating receipts
Fundraising org services (contract/fee basis - client, ind, or orgs)
Debt recovery & collection services
Individual debt collection
Telephone answering & messaging services
Resale of merchandise
Packaging & labeling services
Mail presorting services & address barcoding

Telemarketing Bureaus & Contact Centers - Compensation and Salary Surveys

TitlePercent of Workforce Bottom Quartile Average (Median) Salary Upper Quartile
Management Occupations 4%


Chief Executives 0%
General and Operations Managers 2%
Sales and Related Occupations 20%
Other Sales and Related Workers 12%
Telemarketers 12%
Telemarketers 12%
Office and Administrative Support Occupations 62%
Financial Clerks 11%
Bill and Account Collectors 9%
Bill and Account Collectors 9%
Information and Record Clerks 35%
Customer Service Representatives 33%
Customer Service Representatives 33%
Other Office and Administrative Support Workers 7%

Telemarketing Bureaus & Contact Centers - Government Contracts

In 2008, the federal government spent a total of $711,071,174 on the telemarketing bureaus & contact centers industry. It has awarded 67 contracts to 20 companies, with an average value of $35,553,559 per company.

Telemarketing Bureaus & Contact Centers and Adjacent Industries · Top Companies

Company Address Revenue
($ Millions)


Telemarketing Bureaus & Contact Centers Industry Report
Geography United States  
Publication Date October 2019
Report Format PDF Download  
Price $499

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