Telemarketing Bureaus and Other Contact Centers - Market Size, Financial Statistics, Industry Trends
Industry Overview
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--Source: U.S. Census Bureau
Telemarketing Bureaus and Other Contact Centers Market Size
This report includes historical and forecasted market sizes and industry trends for Telemarketing Bureaus and Other Contact Centers. It reveals overall market dynamics from 2020 through the present, and predicts industry growth or shrinkage through 2030. Revenue data include both public and private companies in the Telemarketing Bureaus and Other Contact Centers industry.| Historical | Forecasted | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | |
| Market Size (Total Revenue) | Included in Report |
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| % Growth Rate | |||||||||||
| Number of Companies | |||||||||||
| Total Employees | |||||||||||
| Average Revenue per Company | |||||||||||
| Average Employees per Company | |||||||||||
Industry Revenue ($ Billions)
Industry Forecast ($ Billions)
Pell Research's advanced econometric models forecast five years of industry growth based on short- and long-term trend analysis. Market size statistics include revenue generated from all products and services sold within the Telemarketing Bureaus and Other Contact Centers industry.
Geographic Breakdown by U.S. State
Telemarketing Bureaus and Other Contact Centers market share by state pinpoints local opportunities based on regional revenue statistics. Growth rate for each state is affected by regional economic conditions. Data by state can be used to locate profitable and nonprofitable locations for Telemarketing Bureaus and Other Contact Centers companies in the United States.Industry Revenue by State [Sample]
Distribution by Company Size
| Company Size | All Industries | Telemarketing Bureaus and Other Contact Centers |
|---|---|---|
| Small Business (< 5 Employees) | Included |
|
| Small Business (5 - 20) | ||
| Midsized Business (20 - 100) | ||
| Large Business (100 - 500) | ||
| Enterprise (> 500) | ||
Industry Income Statement (Average Financial Metrics)
Financial statement analysis determines averages for the following industry forces:- Cost of goods sold
- Compensation of officers
- Salaries and wages
- Employee benefit programs
- Rent paid
- Advertising and marketing budgets
The report includes a traditional income statement from an "average" Telemarketing Bureaus and Other Contact Centers company (both public and private companies are included).
| Industry Average | Percent of Sales | |
|---|---|---|
| Total Revenue | Included |
|
| Operating Revenue | ||
| Cost of Goods Sold (COGS) | ||
| Gross Profit | ||
| Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| Earnings Before Interest and Taxes (EBIT) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit | ||
Average Income Statement
Cost of Goods Sold
Salaries, Wages, and Benefits
Rent
Advertising
Depreciation and Amortization
Officer Compensation
Net Income
Financial Ratio Analysis
Financial ratios allow a company's performance to be compared against that of its peers.| Financial Ratio | Industry Average |
|---|---|
| Profitability Ratios | Included |
| Profit Margin | |
| ROE | |
| ROA | |
| Liquidity Ratios | |
| Current Ratio | |
| Quick Ratio | |
| Activity Ratios | |
| Average Collection Period | |
| Asset Turnover Ratio | |
| Receivables Turnover Ratio | |
| Inventory Conversion Ratio |
Products and Services Mix
Product lines and services in the Telemarketing Bureaus and Other Contact Centers industry accounting for the largest revenue sources.| Product Description | Description | Revenue ($ Millions) |
|---|---|---|
| Industry total | Included |
|
| Telemarketing services | ||
| All other operating receipts | ||
| Fundraising org services (contract/fee basis - client, ind, or orgs) | ||
| Debt recovery & collection services | ||
| Individual debt collection | ||
| Telephone answering & messaging services | ||
| Resale of merchandise | ||
| Packaging & labeling services | ||
| Mail presorting services & address barcoding | ||
Compensation and Salary Surveys
Salary information for employees working in the Telemarketing Bureaus and Other Contact Centers industry.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management Occupations | 4% |
Included |
||
| Chief Executives | 0% | |||
| General and Operations Managers | 2% | |||
| Sales and Related Occupations | 20% | |||
| Other Sales and Related Workers | 12% | |||
| Telemarketers | 12% | |||
| Telemarketers | 12% | |||
| Office and Administrative Support Occupations | 62% | |||
| Financial Clerks | 11% | |||
| Bill and Account Collectors | 9% | |||
| Bill and Account Collectors | 9% | |||
| Information and Record Clerks | 35% | |||
| Customer Service Representatives | 33% | |||
| Customer Service Representatives | 33% | |||
| Other Office and Administrative Support Workers | 7% | |||
Government Contracts
The federal government spent an annual total of $711,071,174 on the Telemarketing Bureaus and Other Contact Centers industry. It has awarded 67 contracts to 20 companies, with an average value of $35,553,559 per company.Top Companies in Telemarketing Bureaus and Other Contact Centers and Adjacent Industries
| Company | Address | Revenue ($ Millions) |
|---|---|---|
Included |
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