Telephone Call Centers Industry Research Report

Industry Overview

This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages and (2) establishments primarily engaged in providing telemarketing services, such as promoting products or services by telephone; taking orders by telephone, facsimile, email, or other communication modes; and soliciting contributions or providing information by telephone. Telephone call centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--
Source: U.S. Census Bureau

Market Size and Industry Forecast

This research report analyzes the market size and trends in the Telephone Call Centers industry. It shows overall market size from 2020 to the present, and predicts industry growth through 2030. Revenues data include both public and private companies.

	Historical					Forecasted
	2020	2021	2022	2023	2024	2025	2026	2027	2028	2029	2030
Market Size (Total Revenue)	Included in Report
% Growth Rate
Number of Companies
Total Employees
Average Revenue per Company
Average Employees per Company

Source: U.S. government financial data



Advanced econometric models forecast five years of industry growth based on short- and long-term trend analysis. Market size includes revenue generated from all products and services sold within the industry.

Geographic Breakdown by U.S. State

Market size by state reveals local opportunity through the number of companies located in the region. Each state's growth rate is affected by regional economic conditions. Data by state can be used to pinpoint profitable and nonprofitable locations for Telephone Call Centers companies in the United States.

Distribution by Company Size

Company Size	All Industries	Telephone Call Centers
Small Business (< 5 Employees)	Included
Small Business (5 - 20)
Midsized Business (20 - 100)
Large Business (100 - 500)
Enterprise (> 500)

Telephone Call Centers Industry Income Statement (Average Financial Metrics)

Financial statement analysis determines averages for the following industry forces:

• Cost of goods sold
• Compensation of officers
• Salaries and wages
• Employee benefit programs
• Rent paid
• Advertising and marketing budgets

The report includes a traditional income statement from an "average" company (both public and private companies are included).

	Industry Average	Percent of Sales
Total Revenue	Included
Operating Revenue
Cost of Goods Sold (COGS)
Gross Profit
Operating Expenses
Operating Income
Non-Operating Income
Earnings Before Interest and Taxes (EBIT)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Financial Ratio Analysis

Financial ratios allow a company's performance to be compared against that of its peers.

Financial Ratio	Industry Average
Profitability Ratios	Included
Profit Margin
ROE
ROA
Liquidity Ratios
Current Ratio
Quick Ratio
Activity Ratios
Average Collection Period
Asset Turnover Ratio
Receivables Turnover Ratio
Inventory Conversion Ratio

Products and Services Mix

Product lines and services in the Telephone Call Centers industry accounting for the largest revenue sources.

Product Description	Description	Revenue ($ Millions)
Industry total	Included
Telemarketing services
Telephone answering & messaging services
All other operating receipts
Fundraising org services (contract/fee basis - client, ind, or orgs)
Debt recovery & collection services
Individual debt collection
Resale of merchandise
Packaging & labeling services
Credit rating services

Compensation and Salary Surveys

Salary information for employees working in the Telephone Call Centers industry.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management Occupations	4%	Included
Chief Executives	0%
General and Operations Managers	2%
Sales and Related Occupations	20%
Other Sales and Related Workers	12%
Telemarketers	12%
Telemarketers	12%
Office and Administrative Support Occupations	62%
Financial Clerks	11%
Bill and Account Collectors	9%
Bill and Account Collectors	9%
Information and Record Clerks	35%
Customer Service Representatives	33%
Customer Service Representatives	33%
Other Office and Administrative Support Workers	7%

Government Contracts

The federal government spent an annual total of $787,492,874 on the telephone call centers industry. It has awarded 545 contracts to 133 companies, with an average value of $5,920,999 per company.

Top Companies in Telephone Call Centers and Adjacent Industries

Company	Address	Revenue ($ Millions)
Included